Privacy Policy
Last updated: 09/30/2026
Prime Balance, LLC d/b/a Prime Balance ("Prime Balance," "we," "us") operates primebalancefl.com. This policy explains what information we collect through this website and our phone and text messaging services, how we use it, and the choices you have.
Information we collect
Information you give us: your name, phone number, email address, and the details you enter on our contact or evaluation forms.
Communications: records of calls, voicemails, and text messages you exchange with our office.
Website usage: basic technical data such as browser type, pages visited, and approximate location, collected through cookies and standard analytics tools from our website host.
How we use your information
To respond to your inquiries and schedule consultations and appointments
To send appointment reminders, care follow-ups, and service updates you have agreed to receive
To operate, secure, and improve our website and services
To meet legal and regulatory requirements
SMS / text messaging
If you agree to receive text messages from Prime Balance, we collect your mobile phone number and your consent so we can send them. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The sharing exceptions below exclude text messaging opt-in data and consent.
How we share information
We do not sell your personal information. We share it only:
With service providers who help us run our practice, such as our phone and messaging provider, website host, and scheduling or records systems. They may use the information only to provide services to us.
When required by law, subpoena, or to protect the rights, property, or safety of our patients, staff, or others.
Health information
Once you become a patient, your protected health information is handled under HIPAA and our Notice of Privacy Practices, which is available from our office on request. Please do not send sensitive medical details through the website contact form.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure.
Your choices
Text messages: reply STOP to any message to opt out.
Email: use the unsubscribe link, or contact us.
Cookies: you can block or delete cookies in your browser settings.
To ask to access, correct, or delete the information you gave us through this website, contact us using the details below.
Children
This website is not directed to children under 18, and we do not knowingly collect information from them online.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
Contact us
Prime Balance 822 62nd Street Cir E., Ste 104, Bradenton, FL 34208 941-702-9132 · info@primebalancefl.com
See also our Terms & Conditions.